How can I make inquiries about international service?

What if my destination country is temporarily unavailable?

Are there any special requirements for the European Union (EU)?

Are there any special requirements for the United States (USA)?

Can I send to the PO Box address?

Can I change the delivery address after posting?

What happens if my shipment is returned to Malaysia?

What happens if customs reject my shipment?

Why is my shipment delayed?

Can I insure my shipment?

Can I track my shipment?

Can the final charges change at the Pos Malaysia outlet?

Will these surcharges be displayed before I make payment?

When will the Oversize Surcharge apply?

When will Remote Area Surcharge be charged?

When will Residential Area Surcharge be charged?

Which new surcharges may apply to my international shipment?

What is volumetric weight?

How is postage calculated for International Express and International Economy?

What happens if the circumference exceeds the maximum allowed limit?

How is circumference calculated for international parcels?

How should I enter the parcel dimensions?

Why do I need to enter parcel dimensions?

Can I post my parcel without knowing its weight?

Can someone else post the parcel on my behalf?

Can I create my e-Connote at the counter?

What happens at the Pos Malaysia counter?

Where can I get a country-specific list of prohibited and restricted articles?

Can I send perfume, aerosols or flammable items?

Can I send cash, coins or precious metals?

Can I send lithium batteries?

Can I send food or medicines?

Can Pos Malaysia guarantee customs clearance?

What happens if the recipient refuses to pay customs duties or taxes?

Who pays import duties and taxes?

Does Pos Malaysia verify customs reference numbers?

What if I don't know the recipient's Importer Reference?

Which countries commonly require an Importer Reference or Tax ID?

What are Sender Customs Reference and Receiver Importer Reference?

What happens if I provide incorrect customs information?

Can I send used or second-hand items?

How does customer make inquiry on International Express?

When was the latest price revision for International Express and what was the reason?

Can I declare a lower value to reduce taxes?

What is an HS Code?

What is the compensation for lost or damaged item?

Is there any compensation if the item sent is delayed?

Is there any compensation if the item sent is delayed?

How should I describe my item?

Is there any compensation if the item sent is delayed?

Why do I need to declare the contents?

What are the items that cannot be sent using International Express?

What is the information that customer needs to fill in when using International Express?

How should I pack my parcel?

Which international service should I choose?

When will I receive my voucher?

Where is this service available?

Where is this service available?

If I insure more than one vehicle, do I get more than one voucher?

Do I need an invoice?

Is tax or duty payment included in the postage price of International Express?

Are there any additional surcharges for International Economy shipments?

Are there any additional surcharges for International Express shipments?

Is there a limit?

Why should I provide the recipient's phone number and email address?

How does customer make inquiry on Flexipack International?

What happens if I do not complete the mandatory fields?

Who can join?

How to calculate the volumetric weight for International Express?

Are all fields mandatory for international shipments?

What is the rate for International Express?

How do I qualify?

Is there a timeline to request an e-Invoice?

How can I obtain an e-Invoice for transactions involving COD UBAT/UMP through Pos Malaysia?

How can I check my Tax Identification Number (TIN)?

How will I get an e-Invoice for transactions involving insurance purchased through Pos Malaysia?

How do I verify if the details of an e-Invoice are accurate? If there is any error in the e-Invoice, can it be revised?

What is the e-Invoice treatment for Agency/Agencies - Bill payment services (government agencies, unit trust, public service network etc.)?

Do B2C customers require an e-Invoice?

Can a customer request an e-Invoice for a past transaction?

I scanned the QR code, but I could not see anything.

What information do I need to prepare?

When does the campaign run?

What are the features of International Express?

What will be the impact or risk on us, especially if there are any invoice adjustments?

What is the minimum purchase value for e-Invoice?

Can the e-Invoice be printed?

What can I do if I do not receive any e-Invoice?

Can I cancel or reject an e-Invoice that has already been sent?

Is there any specific application required to scan the e-Invoice QR code?

What data is embedded in the QR Code?

What items are prohibited or restricted?

How can I verify if an invoice has been properly reported to LHDN?

As a walk-in customer, how can I obtain e-Invoices from Pos Malaysia?

Does LHDN provide any mobile application for MyInvois?

Where can I create an e-Connote?

What do I get?

What is the estimated delivery time for item posted using International Express?

Do government agencies need to fill out the form?

Is there any compensation if the item sent is lost or damage?