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Single Sign On (External)
Customer Support FAQs
e-Invoice
Serba Serbi Aidilfitri Lagi Contest Terms and Conditions
What is Single Sign On (SSO)?
What is an e-Invoice?
Is there any channel I can use to contact Pos Malaysia regarding my issue?
How can I check my shipment progress using AskPos?
What is the e-Invoice file format accepted by LHDN for validation purposes?
What do I need to create a Pos Malaysia account?
Why do I need to verify both email and mobile number?
Why is it implemented?
I have a Ticket Number. How to follow up with my case?
When is LHDN’s implementation timeline?
How do I sign up for a Pos Malaysia account?
What is an OTP?
How does LHDN’s 6-month interim relaxation period affect the mandatory deadlines?
I did not receive my OTP. What should I do?
What are the types of transactions involved?
What are the types of e-Invoices to be issued to customers?
Can I log in using my email address?
How does the e-Invoice work?
Can I log in using my mobile number?
When will Pos Malaysia begin issuance of e-Invoice?
Can I use both email and mobile number to log in?
What is the potential impact of the deferment of the implementation date to my company, and will Customers still be eligible to claim tax deductions for payments made to Pos Malaysia?
How do I reset my password?
How can I obtain an e-Invoice from Pos Malaysia starting on 1 February 2025?
Can I reset my password using my mobile number?
Can I change my mobile number later?
How long does it take for an e-Invoice to be validated by LHDN?
What is Pos Malaysia’s e-invoicing information, where requested by customers/vendors?
Is my Pos Malaysia account secure?