Is the Franking Handling Fee applicable for both domestic and international mail?

Why is the fuel surcharge implemented?

Does the surcharge apply to postcards sent to international destinations?

What is the surcharge amount?

Will a franking handling fee be imposed on separate dockets submitted under the same permit when the total combined number of items reaches 1,000 items at the same time?

When is the effective date of the fuel surcharge?

Does Sales and Service Tax (SST) apply to the fuel surcharge?

Why is the fuel surcharge implemented?

Which destinations are affected by the surcharge?

Is there any compensation if the item sent is delayed?

How does customer make inquiry on Flexipack International?

What is the volumetric calculation?

What is the origin and destination coverage for Orange and Blue prepaid envelopes and Blue prepaid box?

Which products or services are subject to the fuel surcharge?

How much is the price of the International Registered Label?

Why do I need to contact Pos Malaysia before shipping?

What is IOSS?

Are business shipments affected?

When will these changes take effect?

Where can I find the latest updates?

Who should I contact for assistance?

What is the Franking Handling Fee?

What are the new prices?

Does the blue envelope price include fuel surcharge?

Can I still use prepaid envelopes purchased before 07 July 2026?

What is changing for shipments to the European Union (EU)?

When is the effective date of the fuel surcharge?

Does the excess weight charge apply to all sizes of Flexipack International?

How are duties and taxes calculated?

What if my personal item is not a gift?